Our Precautions for Covid-19 (Coronavirus)

To our valued customers and team members, family and friends;

                 First and foremost, we want to take this opportunity to let you know that nothing is more important to us at Morong Falmouth than your safety and well-being. We understand that there is a great deal of uncertainty within our community during these trying times.  While closely monitoring reports regarding the coronavirus (COVID-19), Morong Falmouth will remain open for business, with some modifications to our usual business hours and practices, as noted below.  As always, we are focused on providing the best of service and convenience for the transportation needs of all. 

                We recognize the elevated concerns about the spread of coronavirus and are closely following the recommendations that have been put forth by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).  We are additionally seeking guidance from public health agencies within the state of Maine.  Per those guidelines, we have implemented increased cleaning and sanitation of vehicles, common areas, and all potentially susceptible surfaces using approved cleaning solutions at regular intervals throughout the day. Additionally, our staff is being kept appraised of all best practices regarding operating a public business during this situation, as well as any changes recommended regarding best practices.

                Given recent developments, we wanted to emphasize our commitment to both safety and convenience by informing everybody of some changes you may notice taking place:

  • Hours of operation for Service, Parts and Body shop will be 8am-5pm, Monday-Friday
  • Hours of operation for the Online Sales Department will be 8am-5pm Monday-Saturday.
  • We are suspending shuttle service for the duration of this pandemic
  • In order to comply with guidelines regarding avoidance of groups, we will not be scheduling any appointments where a customer waits with their vehicle for the duration of this situation.
  • We will be offering vehicle pickup and delivery for repairs, maintenance, and other service needs.  This will need to be scheduled in advance to ensure proper staffing levels.
  • We strongly encourage the use of our online scheduling tool, found on our websites, as well as payment of any bills through online bill pay or via phone.
  • We will take steps to reduce interpersonal contact, including an expedited loaner vehicle process, use of gloves and other personal protective equipment by employees, and the use of online information, video calling, and teleconferencing for new or used vehicle inquiries, including purchase and home delivery, if desired. 

We will continue to monitor the situation and will comply with any recommendation set forth by the CDC, federal government, or stare government during this time.  If there is any updated information to share, be assured that we will communicate it to you at once. 

Hours

  • Monday 8:00AM - 5:00PM
  • Tuesday 8:00AM - 5:00PM
  • Wednesday 8:00AM - 5:00PM
  • Thursday 8:00AM - 5:00PM
  • Friday 8:00AM - 5:00PM
  • Saturday 8:00AM -5:00PM
  • Sunday Closed